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An Open Letter to Nick TroiloImagine my surprise when I saw the headline of your column this week in the Darien News-Review: Can You Help Me, Mrs. Berry? Well, we love a challenge here at Darien Library. Our staff knows books the way your staff knows wine. And, of course, we are all primed for summer reading. However, your r... |
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Customer Service as Community, Community as Customer ServiceOne of the most thought provoking sessions at the Customer Service is the New Marketing summit was the panel discussion on community as customer service. Patti Roll from Timbuk2 talked about creating a platform where everyone can do his or her own thing. "Come to the table with what YOU do, ... |
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Customer Service is the New MarketingCustomer service is our highest priority, and we are always looking for ways to improve. We frequently find our best inspirations from sources outside the library field. It was in that spirit that I traveled to San Francisco for a one day summit entitled Customer Service is the New Marketing, s... |
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The Social Worker is InAlthough our librarians are not trained social workers, a fair amount of what we do could be classified as social work. And a lot of people (1200 a day) come into the Library. Many might benefit from a chat with a social worker or psychologist, but are not ready to make "the call". Man... |
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New logo for the new Darien LibraryAt the Annual Meeting on Sunday, Steff Geissbuhler of C & G Partners, unveiled the new logo for DarienLibrary to an enthusiastic audience. We will begin to use the new logo in January 2008. We expect to open the new Library in January 2009. ... |
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Midnight LaunchHarry Potter fans poured into the Library to get their copies of Harry Potter and the Deathly Hallows. See more photos on the Library Flickr site: http://www.flickr.com/photos/darienlibrary ... |
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