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Profits of DoomEvery cloud has a silver lining, and it seems that if there's a bull market lurking anywhere in this grim economy, it's in the "Going Out of Business" business. Bankruptcy filings by businesses were up 41.6 percent through the first half of 2008 from the same period a year earlier,... |
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Tech-Savvy Secrets to Getting the Best Black Friday DealsThe day after Thanksiving, aka "Black Friday," is a great time to score deals, as hundreds of real-world and online stores choose that day to lay on the discounts. Sadly, while we'd like to believe retailers are slashing prices on November 28 out of the generosity of their executive... |
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Ritz-Carlton Service at a Red Roof Price – Why Japan Is King of Customer ServiceThink about a time recently when you received great customer service. Maybe a store clerk helped you find a size. Or a waiter gave you a great recommendation. Or more likely, maybe an outsourced customer service rep managed not to hang up on you or transfer you four times while answering your bi... |
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Motrin's Mommy Headache: A Lesson in Social Media ExperimentationJohnson & Johnson thought it would be a no-brainer to post a short video as the leading edge of an ad campaign for Motrin that was aimed at young mothers. Instead, its online gambit drew a fast and furious backlash from its intended audience, and the company decided to kill the entire campai... |
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E-books Have A Future in iTunesTop publishers are revving up their libraries of digital books to capitalize on the presumed success and hype of the Amazon Kindle -- actual sales are still based on speculation -- but one big name is putting its money on a device that has proven its popularity: the iPhone. “We’re... |
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'Recession Proof' Gaming Industry Ignores the Stock MarketWhile retailers, manufacturers and tech companies are watching their holiday profits slip away, the gaming industry has been basking in impressive sales numbers this fall, giving it a reputation for being "recession proof." But even gaming companies with an uptick in sales this season... |
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